Return and exchange policy

NØGEN will not accept returns nor exchanges after 14 days from the moment of the purchase, except if the product is damaged. In case of returns and exchanges within 14 days, the customer will be responsible for the costs.


We always check the quality of each product, but minimal cases of defectiveness can occur. In these cases, photos and samples of the defective product will be requested, and another shipment will be prepared immediately. By default, the shipment of the product will be made upon receipt of the return of the defective item. In this situation, NØGEN will be responsible for shipping costs.